Our Client is hiring a Robotic Systems Support Engineer to serve as an on-site or remote support Engineer for their Robotics equipment. The successful candidate will have a software and electronics (preferably robotics) background. This role will be a part of the Robotics Engineering and Support Team.
The Support Engineer is responsible for registering, tracking, documenting and handling disruptions, errors, and inquiries regarding their robotic systems. Technical and verbal language skills are necessary. This includes complex troubleshooting and problem-solving.
Job Responsibilities
Provide support for their robotic systems, including the robot firmware, control software and its API with our Client’s Warehouse Execution System.
Respond to queries via chat, email, or phone
Diagnose system errors and other issues
Train other staff members on troubleshooting and diagnosing problems
Write, edit, and revise training manuals for new and updated software and hardware
Provide technical assistance for questions and problems
Resolve software issues with the robot control system and related programs
Resolve electrical, mechanical or firmware problems with robots
Resolve problems with wireless devices, networks and other IT equipment used to support their robotic systems
Follow up with customers to ensure full resolution of issues
Track issues using customer service management software
Run reports to analyze common complaints and problems
Install or configure software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Communicating and working closely with other groups within our Client company and the project team including software, controls, mechanical, and installation personnel to resolve client issues
After-hours support for their robotic system issues as scheduled
Collaborate with robot developers and engineers when issues need to be escalated
Create SQL database queries for system diagnostics
Be a resource to the help desk support team for robot-specific issues
Be a liaison to the robot control system developers on functional requirements, testing issue resolution, lab testing, and help desk issues
Provide on-site support to the Robotics’ Implementation team as necessary
Ensure successful system turnover to client to include training and go-live support
Oversee the identification and ordering of spare parts based on customer requests
Job Requirements
Technical written and verbal language skills are necessary
Fluent English & Chinese
Bachelor’s degree in Computer Science/Engineering or electrical engineering
Ability to read and understand circuit diagrams and 2D AutoCAD drawings
Strong mechanical and electrical systems knowledge
Previous experience in the installation, configuration, testing, and support of material handling or other large control systems is a plus
Understanding of SQL, Access and other database formats
Basic competency in networking using Windows and Linux operating systems and networking equipment such as Cisco switches and access points
Willingness and ability to relocate to Orlando, FL
Willingness and ability to travel to client sites
Our Client
Our Client is focused on the robotic automation of distribution operations. Their primary system consist of autonomous mobile robots that sort a wide range of items and parcels to consolidation points. This system is the world’s first portable, automated material handling sortation system that is creating a huge paradigm shift in the supply chain and how the basic distribution function of order fulfillment is accomplished. They continue to expand this core system with complementary robotic systems such as a system to automate processes in fulfillment operations. Their systems maximize performance with mobile, scalable, flexible, and portable robotics solutions. They create profit and value for their clients; making them more agile and adaptable to the highly dynamic changes in the marketplace.
If you think you are a fit for this position, please take the next step by completing our inquiry form. We look forward to beginning the relationship and working with you to secure that perfect position.