Robotics System Support Engineer

Summary: Robotics | Orlando, FL | Full Time/Exempt | Travel Required

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Position Summary

Our Client is hiring a Robotic Systems Support Engineer to serve as a support engineer for their Robotics systems at client sites. The successful candidate will have a software, controls, and electronics (preferably robotics) background. This role will be a part of the Service Technical Support Team.

The Support Engineer is responsible for registering, tracking, documenting and handling disruptions, errors, and inquiries regarding t-Sort. Technical and verbal language skills are necessary. This includes complex troubleshooting and problem-solving.

Job Responsibilities

  • Provide support for the t-Sort system, including the Lab Z robot control server and its API with our Client’s Warehouse Execution System.
  • Respond to queries via chat, email, or phone
  • Train other staff members on troubleshooting and diagnosing problems
  • Write, edit, and revise training manuals for new and updated software and hardware
  • Provide technical assistance for questions and problems
  • Resolve software issues with the robot control system and related programs
  • Resolve electrical, mechanical or firmware problems with tSort robots
  • Resolve problems with wireless devices, networks and other IT equipment used to support tSort
  • Diagnose system errors and other issues
  • Follow up with customers to ensure full resolution of issues
  • Track issues using customer service management software
  • Run reports to analyze common complaints and problems
  • Install or configure software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Communicating and working closely with other groups within our Client company and the project team (i.e., software, controls, mechanical, and installation personnel to resolve client issues.
  • After-hours support for t-Sort issues
  • Collaborate with LabZ experts in China when issues escalate
  • Create SQL database queries for system diagnostics
  • Be a resource to the help desk support team for robot-specific issues.
  • Be a liaison to the robot control system developers on functional requirements, testing issue resolution, lab testing, and help desk issues
  • Provide on-site support to the Robotics’ Implementation team as necessary
  • Ensure successful system turnover to client to include training and go-live support
  • Oversee the identification and ordering of spare parts based on customer requests

Job Requirements

  • Technical written and verbal language skills are necessary
  • Bachelor’s degree in Computer Science/Engineering or electrical engineering
  • Ability to read and understand circuit diagrams, 3D models and 2D AutoCAD drawings
  • Strong mechanical and electrical systems knowledge
  • Previous experience in the installation, configuration, testing, and support of material handling or other large control systems is a plus
  • Understanding of SQL, Access and other database formats
  • Basic competency in networking using Windows and Linux operating systems and networking equipment such as Cisco switches and access points
  • Willingness and ability to relocate to Orlando, FL
  • Willingness and ability to travel to client sites

Our Client

Our Client is focused on the robotic automation of distribution operations. Our primary system t-Sort consists of autonomous mobile robots. t-Sort is a unique modular, scalable, configurable and portable, automated material handling sortation system that is creating a huge paradigm shift in the supply chain. It is revolutionizing how the basic distribution function of order fulfillment and package sortation is accomplished for our customers. Applications include ecommerce, store replenishment, returns, parcel sortation and unique functions like central fill pharmacy and retail order fulfillment at the store level. We continue to expand this core system with complementary robotic systems to automate processes in fulfillment operations. Our systems maximize performance with high capacity, high performance, and flexible robotic solutions. We typically cost less, require less space, deploy faster, and achieve a much higher ROI than traditional automation. We create profit and value for our clients, making them more agile and adaptable to the highly dynamic changes in the marketplace.

Interested in this Position?

Recruiter: Pam McClure, McClure & Associates (M&A)

If you think you are a fit for this position, please take the next step by completing our inquiry form. We look forward to beginning the relationship and working with you to secure that perfect position.

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